Frequently Asked Questions

Welcome to RezSpirit's FAQ section, where we address your most common questions about our authentic Native American products, designs, and services. Our mission is to share indigenous art and culture through high-quality apparel and home decor while honoring traditional craftsmanship and symbolism.
About Our Products
Are RezSpirit products authentic Native American designs?
Yes, all our designs are created in collaboration with Native American artists or based on authentic tribal patterns with proper cultural respect and acknowledgment. We work directly with indigenous artisans and communities to ensure cultural integrity in every piece we offer. Each product includes information about the specific tribal influence and symbolism behind the design.
What types of products do you offer?
What materials do you use in your products?
We prioritize quality and durability in all our products. Our apparel items typically use premium polyester/cotton blends that provide comfort, longevity, and easy care. Our blankets feature soft, premium microfiber materials, and our jewelry incorporates traditional elements like sterling silver, turquoise, and natural stones. Each product listing contains detailed material information.
What sizes are available for clothing items?
We believe in inclusivity, so most of our apparel comes in sizes S through 5XL. We provide detailed size charts foreach product category to help you find your perfect fit. For special size requests, please visit the product page.
Product Information & Care
How should I care for my RezSpirit apparel?
For most apparel items:
- Machine wash cold with similar colors
- Use mild detergent and avoid bleach
- Tumble dry on low heat
- For printed designs, turn garments inside out before washing
- Specific care instructions are included witheach product
How long will the designs last on your apparel?
We use high-quality printing methods that maintain vibrant colors through multiple washes when care instructions are followed. Our designs are tested for durability and fade resistance to ensure long-lasting quality.
Are your products ethically made?
Absolutely. We prioritize ethical production methods and fair compensation for all artists and makers involved in our supply chain. Many of our products directly support Native American communities and artisans, and we maintain transparent relationships with all our production partners.
Can I machine wash my RezSpirit's products?
Yes, machine wash cold with similar colors using mild detergent. Avoid bleach and fabric softeners. Tumble dry on low heat or air dry for best results.
My products size doesn't fit perfectly. Can I exchange it?
Absolutely! We offer free exchanges for size issues within 30 days of purchase. Simply contact our customer service team to initiate the exchange process.
How can I preserve the print quality over time?
Turn your jacket inside out before washing, avoid high heat drying, and do not iron directly on printed areas. These steps will help maintain the design integrity for years to come.
Orders & Shipping
How do I place an order?
Browse our collections, select your desired items, choose size and quantity, and proceed to checkout. You can create an account for faster future purchases or check out as a guest. We accept all major credit cards, PayPal, and other secure payment methods.
Can I modify or cancel my order after it's placed?
We process orders quickly to ensure fast shipping. Please contact us immediately at cs@rezspirit.com if you need to modify or cancel your order. We'll do our best to accommodate requests received within 12 hours of order placement.
Where do you ship to?
We ship worldwide! Domestic orders within the United States typically arrive within 5-7 business days. International shipping times vary by location, typically ranging from10-21 business days depending on customs processing.
What are your shipping rates?
We offer:
- Free standard shipping on U.S. orders over $80
- U.S. shipping: $5.95
- International shipping: Calculated at checkout based on destination and weight
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website to view order status and tracking details.
How long will it take to receive my order?
Domestic US orders typically arrive within 5-7 business days. International shipping may take 10-21 business days depending on location and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee on unworn, unwashed items in original condition with tags attached. Customor personalized items cannot be returned unless there is a manufacturing defect.
How do I initiate a return or exchange?
To start a returnor exchange:
- Email cs@rezspirit.com with your order number and reason forreturn
- Our team will provide a return authorization and shipping instructions
- Ship your item back in its original packaging
- Once received and inspected, we'll process your refund or send your exchange
Who pays for return shipping?
Customers are responsible forreturn shipping costs unless the returnis due to our erroror a defective product. For exchanges due to sizing issues, we cover the cost of shipping the replacement item.
Cultural & Educational Questions
What is the significance of Native American symbols in your designs?
Native American art is rich with symbolism, witheach design element carrying specific meaning. For example:
- The eagle represents strength, courage, and connection to the Creator
- The four directions symbolize balance and the cycle of life
- The medicine wheel represents physical, spiritual, mental and emotional harmony
- Geometric patterns often reflect natural elements and cosmic relationships
Each product page includes information about the specific symbolism represented in that design.
How does RezSpirit support Native American communities?
We partner directly with Native American artists and craftspeople, ensuring fair compensation for their work and designs. A percentage of our profits is donated to organizations supporting indigenous education, cultural preservation, and economic development. We also highlight Native American cultural events and educational resources through our blog and social media.
Is it cultural appropriation to wear or buy your designs?
We believe in respectful appreciation rather than appropriation. Our products are created with permission and collaboration from Native American artists and communities. We provide educational context about the cultural significance of designs and focus on sharing authentic indigenous art in a respectful manner. By purchasing from companies that work directly with Native artists and communities, you help support the continuation of these important cultural traditions.
Account & Privacy
How do I create an account?
Click the "Account" icon in the top navigation, select "Register" and follow the prompts to create your account. Having an account allows you to track orders, save favorites, and checkout faster.
Is my personal information secure?
Yes, we use industry-standard encryption and security protocols to protect your personal and payment information. We never share your information with third parties without your consent. Please review our Privacy Policy for detailed information.
Contact & Support
How can I contact RezSpirit customer service?
We're here to help! Reach us through:
- Email: cs@rezspirit.com
- Contact form on our website
- Live chat during business hours (9am-5pm PST, Monday-Friday)
Do you offer wholesale opportunities?
Yes, we offer wholesale pricing for retail partners interested in carrying RezSpirit products. Please email wholesale@rezspirit.com with your business information for details.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for orders of 5+ items. Please contact our customer service team for custom quotes on bulk orders.
Can I request custom designs for group orders?
Absolutely! We offer customization services for bulk orders such as family reunions, corporate events, or special occasions. Contact our customorder team at cs@rezspirit.com for more information.